log incomplete [8]

Hi:
I have the log incomplete problem for xshell5, but I use xshell4 that everything is ok!!
so, maybe this is the bug that needs to fix !!
Do you have any method to solve it ??

Thanks !!

Program Ver. : Xshell 5

This issue was resolved in a previous update. Have you updated your client?

Technical Support

Like us on xshell4&5_log.zip (66.2 KB)  

The log file is locked with a password and we are unable to access it.

Technical Support

Like us on image.png (25.7 KB)  

Hi :

Thanks , I send the log file with terminal codes, there is working now.

But , In the xshell4 the "log file with terminal codes" by the default , but in the xshell5 is not .

Thanks for your help!!