drag and drop doesnt work [28]

Hello, when I try to drag and drop from xftp menu to my desktop it alerts "Cannot drag and drop. You should reboot computer"

Surely I reboot 2 times, it didnt help
Is there any solution to fix this problem?

Program Ver. : Xftp 5

Can you try running Xftp as admin and restart again?

To run Xftp as admin, right click on Xftp and then select Run as administrator.

This problem might happen when Xftp fails to register drag and drop handler to Windows system. Running as admin might fix this issue.

Please let me know if the problem persists.


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Technical Support

Tried to do that, didnt help

Please try manually registering the drag and drop handler:

1. Open the cmd window as Admin
2. Enter the following command:

regsvr32 "c:\Program Files (x86)\Common Files\NetSarang\NsCopyHook2.dll"

3. Restart Windows.

Please let me know if the problem persists.

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Technical Support

Problem persists
My OS: Windows 7 64-bit

It looks like Xftp cannot register its drag and drop handler with Windows. This is an isolated incident and we are not sure what is causing this problem at this moment. But, we will try to find a cause but we can't give any solution right now. I will keep you posted when we find anything that may fix this issue.


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Technical Support

Sure, I just want to point at it. Xftp 4 worked fine, in 5th version this problem arise.

Thank you very much for reporting this issue and giving us feedback. Can you try if the problem persists with Xftp 4 on the same machine?


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Technical Support

Drag and drop works on the same machine if I use xftp 4

Thank you for letting us know of this. It will help us narrow down the possible causes.


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Technical Support

I just installed the latest version released yesterday (March 17, 2015).

This Drag and Drop still doesn't work.

Can you check if you have the following registry entry?

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\CopyHookHandlers\NsCopyHookHandler2

If not, please use the following command to register drag and drop handler:

1. Open CMD.exe as administrator
2. Execute the following command:

regsvr32 "c:\Program Files (x86)\Common Files\NetSarang\NsCopyHook2.dll"

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Technical Support

Hello, is there any progress on that problem? were you able to narrow possilbe causes of it?
I tried the solution above and donwloaded latest version of xftp

Unfortunately we could not a solution to this problem. This problem occurs very rarely and we do not have enough information to fix this issue. We are suspecting that this problem might be related to security software or group policy settings on Active Directory but we are not certain what is the actual cause is. I am sorry this couldn't be resolved fast.


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Technical Support

Like us on ConEmu64_2017-03-18_02-05-06.png (20.7 KB)  

Dragging some files and Dropping to desktop feature takes effect after Windows restarted. Did you try to restart you PC?

Drag and drop still doesn't work with Xftp6. I tried the following and all failed:

1. Reboot immediately after a drag and drop session to desktop. Didn't work. Draggin will create a folder "Xftp6DragDropSupportDir107671" without any contents in it.

2. Set Xftp to run as admin. Still didn't work.

3. Run the following command as administrator:

C:\Windows\System32\regsvr32.exe "C:\Program Files (x86)\Common Files\NetSarang\nscopyhook3.dll"

Still didn't work.