XAgent keeps asking for Passphrase [1]

Hello,

I've entered my key's passphrases multiple times but XAgent continues to ask for them periodically. This is happening on Vista and Windows 7/8.

Any ideas?

Thanks.

Program Ver. : Xshell 4

Please check if the user key stays open in Xagent. If it is closed then, you need to re-enter the passphrase to open it again.

Also, in Xagent, click on the Show Log >> button to see more information about the key status.

If the problem persists, please send us the full log file and instruction on steps to reproduce the problem.

---
Technical Support