uninstall and install fails [1]
uninstall and install fails
Tuesday, March 30, 2010 10:56 AM - davefromco
Tried to uninstall xshell 3.0 and I got the following error: OnMaintUIBefore. Then the uninstall fails and crashes explore.exe.
So I try to reinstall and I get the following error: "xshell set mediapackage value failed" then the install also fails.
Now I can not remove or reinstall xshell. Got any suggestions?
OS: windows 7 Ultimate
Thanks
Program Ver. : Xshell 3.0
So I try to reinstall and I get the following error: "xshell set mediapackage value failed" then the install also fails.
Now I can not remove or reinstall xshell. Got any suggestions?
OS: windows 7 Ultimate
Thanks
Program Ver. : Xshell 3.0
Re: uninstall and install fails
Thursday, April 1, 2010 11:35 PM - Support
Please follow the steps below to uninstall Xshell manually and try reinstalling it:
*Always make a backup of your registry before making any changes.
1. Erase the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0ADDDE01-D0BF-428B-A049-AA0C37035319}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{0ADDDE01-D0BF-428B-A049-AA0C37035319}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{0ADDDE01-D0BF-428B-A049-AA0C37035319}
HKEY_LOCAL_MACHINE\SOFTWARE\NetSarang\Xshell\3
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\10EDDDA0FB0DB8240A94AAC073303591
2. Erase the following folders:
C:\Program Files\NetSarang\Xshell 3
C:\Program Files\InstallShield Installation Information\{0ADDDE01-D0BF-428B-A049-AA0C37035319}\
C:\WINDOWS\Installer\{0ADDDE01-D0BF-428B-A049-AA0C37035319}\
Now, the uninstallation is completed. Try reinstalling the software.
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Technical Support
*Always make a backup of your registry before making any changes.
1. Erase the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0ADDDE01-D0BF-428B-A049-AA0C37035319}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{0ADDDE01-D0BF-428B-A049-AA0C37035319}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{0ADDDE01-D0BF-428B-A049-AA0C37035319}
HKEY_LOCAL_MACHINE\SOFTWARE\NetSarang\Xshell\3
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\10EDDDA0FB0DB8240A94AAC073303591
2. Erase the following folders:
C:\Program Files\NetSarang\Xshell 3
C:\Program Files\InstallShield Installation Information\{0ADDDE01-D0BF-428B-A049-AA0C37035319}\
C:\WINDOWS\Installer\{0ADDDE01-D0BF-428B-A049-AA0C37035319}\
Now, the uninstallation is completed. Try reinstalling the software.
---
Technical Support
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