Technical Support


Find answers and solutions using documentation for each software.



Documentation

Find answers and solutions using documentation for each software.


Xmanager

High Performance PC X Server


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Xshell

Powerful SSH Client


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Xftp

SFTP/FTP Client


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Xlpd

A Print Job Management Tool


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Customer Service


FAQ

Get answers to the most frequently asked questions regarding purchasing, licensing, and use.


Product FAQ


 What is the difference between Xmanager Power Suite and Xmanager Enterprise?

Starting with Version 6 we have renamed Xmanager Enterprise to Xmanager Power Suite.

Just like Xmanager Enterprise did for Version 5, Xmanager Power Suite combines all our Version 6 software for excellent interoperability at an outstanding price.

 What is Xshell Plus?

Xshell Plus bundles our secure terminal emulator, Xshell, and our secure file transfer client, Xftp, which are frequently used together.

The bundle is offered at a discounted price.

 What are the system requirements?

Version 6 system requirements are listed in the table below.


OS

Windows 10, Windows 8.1 / 8, Windows 7, Windows Vista Service Pack 1,

Windows Server 2019, Windows Server 2016, Windows Server 2012, Windows Server 2008 Service Pack 1,

Microsoft Windows Terminal Server, Citrix MetaFrame for Windows

CPUIntel® Pentium or faster
Memory512 MB
Hard Disk200 MB ~
NetworkTCP/IP Microsoft Winsock 1.1 or later


Sales FAQ


 What is the difference between Xmanager Standard and Xmanager Power Suite?

Xmanager Power Suite is a product that integrates Xmanager, Xshell, Xftp and Xlpd into a single package.


ProductXmanaagerXshellXftpXlpd
Xmanager Power SuiteAvailableAvailableAvailableAvailable
Xmanager StandardAvailable(Require purchase separately)(Require purchase separately)(Require purchase separately)
 You have two types of license for educational institutions (Educational License and Campus License). What are the differences?

Educational license is a permanent license sold at an educational discount price. The number of users is limited to the number of users specified in your order.

Three campus licenses are available depending on the type of institution: CLS (campus wide), SLS (college wide) and DLS (department wide). Campus license is subscription based and the software is available for any member of the institution to use. Upgrade and patch are provided for free during the subscription period.

Campus license includes the same programs (Xmanager, Xshell, Xftp and Xlpd) as Xmanager Power Suite.

 Do you offer volume discount depending on the number of users?

With exception to the Campus license, per unit cost significantly decreases as the number of users increase.

For more information, please visit our Campus license page.

 After I purchase your software, what kind of technical support can I expect?

We currently provide email support and online support request for faster and more accurate technical support.

 What is your maintenance and upgrade policy?

You can purchase an upgrade package at an affordable discounted price.

If you have purchased an older version. Please refer to here.




Issue not resolved?


For technical support, use the Support Request page below. We'll respond to your inquiry via email as soon as possible.


* Valid maintenance on your license is required to receive technical support.


Go to the Support Request page