Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"0588f8b662c859d7d6752d6370b0966c3db33a05_lout","branding":{"id":"1","key":"sup","name":"넷사랑컴퓨터 기술지원","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc181e","headerLinkHoverBGColor":"#cc181e","headerBadgeColor":"#cc181e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4c34f01b-d5e4-48d0-988c-ffd650a00c6d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTY2ZDU4MC1hMzFlLTQxODEtODBkZi01MjVmODgzNWRhN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRjMzRmMDFiLWQ1ZTQtNDhkMC05ODhjLWZmZDY1MGEwMGM2ZCI6WyJyZWFkIl19LCJleHAiOjE3Nzg5MDc1MTUsIm5iZiI6MTc3ODkwNjkxNX0.Oq2zPGmR6cqUxWT_9nOgDhvGixGf5QkTCvTz-rYSMNc&client=4166d580-a31e-4181-80df-525f8835da7e&mode=fit","logoId":"4c34f01b-d5e4-48d0-988c-ffd650a00c6d","isLogoAvailable":true,"helpCenterTitle":"Customer Center Home","sharedPortalName":"NetSarang Customer Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Customer Center Home","sharedPortalName":"NetSarang Customer Center","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"고객지원 홈","sharedPortalName":"고객지원 센터","localeDisplayName":"Korean (South Korea)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2762ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ef7a6923-bc91-4f6d-b486-5053b94be0f6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTY2ZDU4MC1hMzFlLTQxODEtODBkZi01MjVmODgzNWRhN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVmN2E2OTIzLWJjOTEtNGY2ZC1iNDg2LTUwNTNiOTRiZTBmNiI6WyJyZWFkIl19LCJleHAiOjE3Nzg5MDc1MTUsIm5iZiI6MTc3ODkwNjkxNX0.IEodR70hjqtA2EDcqK97liVkwfFpJ-O4NNOWnF03a2E&client=4166d580-a31e-4181-80df-525f8835da7e&height=300&mode=fit","bannerMediaApiFileId":"ef7a6923-bc91-4f6d-b486-5053b94be0f6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10400,"serviceDeskId":1,"name":"넷사랑컴퓨터 기술지원","description":"<p>하단의 메뉴를 통해서 원하시는 요청을 전송할 수 있습니다. 요청이 완료되면 빠른 시일 내에 이메일로 답변이 올 것입니다.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"기술지원 요청","descriptionHtml":"","callToAction":"기술지원 요청","introHtml":"<p>제품 문제 보고나 사용상의 문의 등을 하실 수 있습니다.</p>","icon":10925,"iconUrl":"https://netsarang.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[1],"key":""},{"id":"6","name":"기능 요청","descriptionHtml":"","callToAction":"기능 요청","introHtml":"<p>여러분의 소중한 의견 적극적으로 수렴하겠습니다.</p>","icon":10929,"iconUrl":"https://netsarang.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10929","groups":[],"key":""},{"id":"8","name":"기술지원 요청 (이메일)","descriptionHtml":"","callToAction":"기술지원 요청 (이메일)","introHtml":"<p>이메일로 수신된 요청을 분류합니다.</p>","icon":10926,"iconUrl":"https://netsarang.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"2","name":"라이선스 및 구입 문의","descriptionHtml":"","callToAction":"라이선스 및 구입 문의","introHtml":"<p>제품 라이선스 및 구매에 대해 문의할 수 있습니다.</p>","icon":10930,"iconUrl":"https://netsarang.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10930","groups":[],"key":""},{"id":"5","name":"버그 제보","descriptionHtml":"","callToAction":"버그 제보","introHtml":"<p>제품에서 예기치 않게 발생한 문제에 대해 보고해주세요.</p>","icon":10910,"iconUrl":"https://netsarang.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"[KR] 기술지원 요청"}],"orderMapping":{"1":[1],"12":[6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"16c62acd-2d0b-3123-a00d-2cc4eb1eb814","appLinkName":"System 컨플루언스","appLinkUrl":"https://netsarang.atlassian.net/wiki","spaceKey":"KRSUP","spaceName":"고객지원","spaceUrl":"https://netsarang.atlassian.net/wiki/spaces/KRSUP","isServer":false},"labels":[],"projectKey":"KRSUP","serviceDeskId":1,"kbLinkDomainURLs":["https://netsarang.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KRSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Korean (South Korea)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTY2ZDU4MC1hMzFlLTQxODEtODBkZi01MjVmODgzNWRhN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1MTY2MTExNTkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3ODkwODExNSwibmJmIjoxNzc4OTA2OTE1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.w5cXDA9exY7VhLu3BEMGhti0-OdhQpbhLDOBgfQ3MZM","targetCollection":"upload-user-collection--1516611159","endpointUrl":"https://api.media.atlassian.com","clientId":"4166d580-a31e-4181-80df-525f8835da7e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1,"projectId":10400,"issueType":{"id":"10300","name":"Support"},"form":{"name":"기술지원 요청","descriptionHtml":"","callToAction":"기술지원 요청","intro":"<p>제품 문제 보고나 사용상의 문의 등을 하실 수 있습니다.</p>","instructions":"","icon":10925,"iconUrl":"https://netsarang.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"제목","description":"이 문제를 요약할 수 있는 제목을 입력해주세요.","descriptionHtml":"<p>이 문제를 요약할 수 있는 제목을 입력해주세요.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10917","fieldConfigId":"11018","label":"이름","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10922","fieldConfigId":"11023","label":"회사(기관)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10913","fieldConfigId":"11014","label":"제품","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10156","label":"Xmanager Power Suite","selected":false,"children":[]},{"value":"10157","label":"Xshell Plus","selected":false,"children":[]},{"value":"10116","label":"Xmanager Enterprise","selected":false,"children":[]},{"value":"10117","label":"Xmanager","selected":false,"children":[]},{"value":"10118","label":"Xshell","selected":false,"children":[]},{"value":"10119","label":"Xftp","selected":false,"children":[]},{"value":"10120","label":"Xlpd","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10919","fieldConfigId":"11020","label":"제품 버전","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10251","label":"8","selected":false,"children":[]},{"value":"10245","label":"7","selected":false,"children":[]},{"value":"10139","label":"6","selected":false,"children":[]},{"value":"10140","label":"5","selected":false,"children":[]},{"value":"10141","label":"4","selected":false,"children":[]},{"value":"10142","label":"3.x","selected":false,"children":[]},{"value":"10154","label":"2.x","selected":false,"children":[]},{"value":"10155","label":"1.x","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10921","fieldConfigId":"11022","label":"제품키","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10923","fieldConfigId":"11024","label":"PC 운영체제","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10249","label":"Windows 11","selected":false,"children":[]},{"value":"10143","label":"Windows 10","selected":false,"children":[]},{"value":"10144","label":"Windows 8 / 8.1","selected":false,"children":[]},{"value":"10145","label":"Windows 7","selected":false,"children":[]},{"value":"10146","label":"Windows Vista","selected":false,"children":[]},{"value":"10147","label":"Windows XP","selected":false,"children":[]},{"value":"10148","label":"Windows 2000","selected":false,"children":[]},{"value":"10250","label":"Windows Server 2022","selected":false,"children":[]},{"value":"10158","label":"Windows Server 2019","selected":false,"children":[]},{"value":"10153","label":"Windows Server 2016","selected":false,"children":[]},{"value":"10152","label":"Windows Server 2012","selected":false,"children":[]},{"value":"10149","label":"Other Windows","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10914","fieldConfigId":"11015","label":"네트워크 환경","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10121","label":"NAT, Router","selected":false,"children":[]},{"value":"10122","label":"Firewall","selected":false,"children":[]},{"value":"10123","label":"VPN","selected":false,"children":[]},{"value":"10124","label":"Local LAN","selected":false,"children":[]},{"value":"10125","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10916","fieldConfigId":"11017","label":"원격서버 운영체제","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10126","label":"CentOS","selected":false,"children":[]},{"value":"10127","label":"Ubuntu","selected":false,"children":[]},{"value":"10128","label":"Red Hat Enterprise Linux","selected":false,"children":[]},{"value":"10129","label":"Fedora","selected":false,"children":[]},{"value":"10130","label":"Debian","selected":false,"children":[]},{"value":"10131","label":"SUSE Linux","selected":false,"children":[]},{"value":"10132","label":"Open SUSE","selected":false,"children":[]},{"value":"10150","label":"Oracle Linux","selected":false,"children":[]},{"value":"10133","label":"Solaris","selected":false,"children":[]},{"value":"10134","label":"HP","selected":false,"children":[]},{"value":"10135","label":"AIX","selected":false,"children":[]},{"value":"10151","label":"FreeBSD","selected":false,"children":[]},{"value":"10136","label":"Other Linux","selected":false,"children":[]},{"value":"10137","label":"Other OS","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10925","fieldConfigId":"11026","label":"원격서버 운영체제 버전","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"문제 설명","description":"어떠한 문제가 발생하는지나 어떠한 내용에 대한 문의인지 자세히 서술하여 주세요. 정확한 설명을 남겨주시면 빠른 처리가 가능합니다.","descriptionHtml":"<p>어떠한 문제가 발생하는지나 어떠한 내용에 대한 문의인지 자세히 서술하여 주세요. 정확한 설명을 남겨주시면 빠른 처리가 가능합니다.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10918","fieldConfigId":"11019","label":"정보제공 동의","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10138","label":" ","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"첨부 파일","description":"기타 첨부하실 파일이 있다면 업로드해주세요. (e.g. 프로그램 로그 파일, 오류 화면 캡처, 서버 설정 파일)","descriptionHtml":"<p>기타 첨부하실 파일이 있다면 업로드해주세요. (e.g. 프로그램 로그 파일, 오류 화면 캡처, 서버 설정 파일)</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-05-16T13:48:35+0900","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"16c62acd-2d0b-3123-a00d-2cc4eb1eb814","appLinkName":"System 컨플루언스","appLinkUrl":"https://netsarang.atlassian.net/wiki","spaceKey":"KRSUP","spaceName":"고객지원","spaceUrl":"https://netsarang.atlassian.net/wiki/spaces/KRSUP","isServer":false},"labels":[],"projectKey":"KRSUP","serviceDeskId":1,"kbLinkDomainURLs":["https://netsarang.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTY2ZDU4MC1hMzFlLTQxODEtODBkZi01MjVmODgzNWRhN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1MTY2MTExNTkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3ODkwODExNSwibmJmIjoxNzc4OTA2OTE1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.w5cXDA9exY7VhLu3BEMGhti0-OdhQpbhLDOBgfQ3MZM","targetCollection":"upload-user-collection--1516611159","endpointUrl":"https://api.media.atlassian.com","clientId":"4166d580-a31e-4181-80df-525f8835da7e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}